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Contact Support

Our support team is here to help you with any questions or issues you may have with Taptool. We offer several ways to get in touch, depending on your needs and the urgency of your request.

Support Options​

Email Support​

For less urgent matters or detailed inquiries:

Email address: contact@taptool.co
Available: 24/7
Response time: Within 1 business day

What to Include in Your Support Request​

To help us resolve your issue quickly, please include:

  1. Your account information:

    • Store URL
    • Account email
    • App name (if applicable)

  2. Problem details:

    • Clear description of the issue
    • Steps to reproduce the problem
    • When the issue started
    • Any error messages you've received

  3. Supporting information:

    • Screenshots or screen recordings
    • Browser/device information
    • Recent changes made to your app

Priority Support​

Priority support is available for Enterprise plan customers. If you're on an Enterprise plan, your support tickets are automatically prioritized, and you'll receive expedited responses.

Scheduled Consultations​

If you need in-depth assistance or training, you can schedule a consultation with a Taptool specialist:

  1. Log in to your dashboard
  2. Go to Support > Schedule Consultation
  3. Select a date and time that works for you
  4. Provide details about what you'd like to discuss

Consultations are available for all paid plans and are conducted via video call.

Feature Requests​

Have an idea for improving Taptool? We'd love to hear it!

Submit feature requests through the "Feature Requests" tab in your dashboard or email them to contact@taptool.co.

Support Hours​

Our support team is available during the following hours:

  • Live chat & phone: Monday-Friday, 9am-6pm Eastern Time (excluding holidays)
  • Email & community: Monitored 24/7, responses during business hours

Emergency Support​

For critical issues that affect core functionality (such as app crashes or checkout failures):

  1. Email contact@taptool.co with "URGENT" in the subject line
  2. Provide detailed information about the critical issue
  3. Include your contact phone number

Our on-call team will respond as soon as possible, even outside regular business hours.

We're committed to providing exceptional support and ensuring your success with Taptool. Don't hesitate to reach out whenever you need assistance!