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Managing Your Taptool Account

This guide covers common account management tasks, including updating your contact information and managing your login credentials.

Changing Your Email Address​

To change the email address associated with your Taptool account:

1. Access Your Profile Settings​

Log in to your Taptool Dashboard and click on your profile icon in the top right corner.

2. Update Your Email in Basic Information​

In the profile page, locate the "Basic Information" section where your current email is displayed.

3. Enter Your New Email Address​

Type your new email address in the "Email" field and click "Update Profile".

4. Verify Your Identity​

For security purposes, you'll be asked to enter your current account password.

5. Complete Verification​

A verification email will be sent to your new address. Click the verification link in the email to complete the process.

Important: Your current email address remains valid until you verify the new one.

Changing Your Password​

To update your Taptool account password:

1. Access Your Profile Settings​

Log in to your Taptool Dashboard and click on your profile icon in the top right corner.

2. Locate the "Change Password" Section​

Scroll down to find the password management section.

3. Create a New Password​

Enter your new password, following these requirements:

  • Must contain lowercase letters
  • Must contain uppercase letters
  • Must include symbols (like #, ?, !, -, &)
  • Must be at least 6 characters long

4. Save Your Changes​

Click the "Change Password" button to update your credentials.

Resetting Your Password​

If you're unable to log in to your Taptool account:

1. Go to the Login Page​

Navigate to app.taptool.co.

2. Use the Password Recovery Option​

Click on the "Forgot password" link below the login form.

3. Provide Your Email​

Enter the email address associated with your Taptool account and click "Reset My Password".

4. Check Your Email​

You'll receive an email with a password reset link. Check your inbox and click the link.

5. Create a New Password​

Set your new password and save the changes.

Alternative Access Method​

You can always access your Taptool dashboard through your Shopify admin dashboard by clicking on the 'Taptool - Mobile App' option.

Removing Taptool Sales Channel​

If you need to remove the Taptool sales channel from your Shopify dashboard:

1. Navigate to Settings​

Go to the 'Settings' section in your Shopify dashboard, located at the bottom of the left navigation menu.

2. Access Apps and Sales Channels​

On the Settings page, click on 'Apps and sales channels'.

3. Find Taptool in Your List​

Locate Taptool in your list of installed sales channels.

4. Uninstall the App​

Click 'Uninstall' next to the Taptool app.

5. Confirm Removal​

When prompted, confirm that you want to remove the app.

Important: Removing the sales channel will impact your mobile app's functionality. Your app will no longer be able to connect to your store or process orders. If you're considering removing Taptool, we'd appreciate your feedback about your experience.

Need More Help?​

Please contact the Taptool Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!